Order before 3pm for next day delivery
Free Delivery on all orders over £20
Call us for advice on 01942 701210

Terms & Conditions

General

evergreen-nebulizers.co.uk is a website owned and operated by Evergreen Nebulisers Ltd.

We (Evergreen Nebulisers Ltd.) are registered in the United Kingdom under company number 05848147 and with our registered office at 28 Banham Avenue, Wigan, WN3 6ET.

Our VAT registration number is 582375126.

This website is for sales direct to consumers. Businesses can also make purchases but there are no further discounts available.

By accessing or using our website you agree to be bound by these Terms & Conditions. We reserve the right to suspend or prevent access to the website if you fail to comply with these Terms & Conditions or any applicable laws.

Our Privacy Policy sets out how we will use your information. By accessing or using this website you consent to the processing described therein and warrant that all data provided by you is accurate.

If you have any questions regarding these Terms & Conditions please Contact Us or email us at orders@evergreen-nebulizers.co.uk

These Terms & Conditions are liable to change at any time and any change will take effect from the time of publication on our website. These Terms & Conditions were last reviewed and updated on 24th October, 2017.

Product Information & Pricing

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur.

Prices on our website are listed in UK pounds sterling and are exclusive of VAT. A written declaration from each customer confirming that they are entitled to VAT relief must be provided at checkout or VAT should be added to the order. Please note that there are severe penalties for making a false declaration of eligibility for VAT relief. If you are in any doubt about your eligibility for VAT relief you should seek advice from HMRC. More information on VAT relief can be found Here.

In the event of any products being unavailable or if we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of cancelling your order or reconfirming your order at the correct price. If we are unable to contact you then we will treat the order as cancelled. If you cancel and you have already paid for the goods then you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and may not include all of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown with attached accessories, this may require assembly by you.

Making a purchase

You can use our website to make a purchase by selecting the product(s) you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.

If you would prefer to order by other means then please Contact Us.

When you place an order with us, you are making an offer to buy goods. You will receive an email to confirm that we have received your order. This acknowledgement does not mean your order has been accepted.

We may, in our absolute discretion, contact you to say that we cannot accept your order. If this is the case we will let you know the reason your order cannot be accepted.

If purchasing a quote, the buyer accepts full responsibility for checking the accuracy of that quote.

You will be required to pay for the goods in full at the time of ordering.

We use a secure payment partner, Stripe, for all online purchases. You can pay for your order with Visa, Mastercard, American Express or PayPal.

We will do all that we reasonably can to ensure that the information you supply during payment is secure. However, in the absence of negligence on our part, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information you provide to us.

Once your order has been processed and completed we will notify you of the dispatch date. This notification of dispatch serves as acceptance of your order and that a contract has been formed between us.

Changes to your order may not be possible after your order has been accepted and dispatched. If changes are possible they may incur additional charges and/or delays.

Delivery

Please see our Delivery Information page for a brief guide to delivery services that we use.

Your items will be delivered to you within 30 days after the day on which we accept your order.

We will deliver to the address you provide when you place your order. We cannot be held responsible for missing or failed deliveries to incorrect addresses supplied.

Every reasonable effort will be made to deliver the goods as soon as possible after your order has been received. However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

For orders delivered by Royal Mail:

If you are not available to accept your order at the time of delivery your postman may either leave the parcel in a safe place, with a neighbour or at your local sorting office for collection. If you do not collect the parcel after 7 days it will be returned to us. In this case we will not cover the cost of re-delivery to you.

If you have not received your order within 5 days of notice of dispatch you will need to check that it has not been left at your local sorting office before contacting us. As it is not possible to track items sent in 1st Class Post it may be necessary to wait up to 10 working days before it can be assumed that a delivery is missing.

If it is important that delivery is received promptly we would recommend using the DPD courier service as it can be tracked.

For orders delivered by DPD:

As a signature will be required on delivery there needs to be somebody present at the delivery address. If nobody is at the address the courier will attempt to deliver the parcel the following day unless specific re-delivery instructions have been requested by you using DPD's Predict & Follow My Parcel service. If no instructions have been provided, we will try to contact you, where possible, to arrange re-delivery. If we cannot contact you the parcel will be returned to us. Any subsequent deliveries for that order will be subject to a delivery charge of £6.00.

Cancellations, Returns & Refunds

Please see our Refunds & Returns page if you wish to return any items to us.

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

If you wish to cancel an order, for any reason, you must notify us within this 14 day period, via email or phone, and provide us with your name, address, telephone number, order number, and details of your order.

If you cancel your order after you have received the item(s) from us then you must return the item(s) within 14 days of your cancellation notification at your own cost.

We are happy to arrange collection of any item(s) to be returned for a fee of £7.00.

If you cancel your order we will refund to you the price paid for the item(s) including basic delivery costs, to the original method of payment.

We reserve the right to make deductions to the amount refunded to reflect any reduction in value of the item(s).

Any claim in respect of faults in the goods supplied should be made, via email or phone, within 30 days of receipt of the item(s).

All refunds will be processed within 14 days from the day on which we receive the item(s) back from you.

Testimonials

We reserve the right to publish any comments received from customers on our Testimonials section on our home page. 

The comments may be published in full or in part. 

The customer's contact information will not be displayed. 

If any individual does not wish for their name, location and comments to be published on our Testimonials section then this must be clearly stated in written correspondence.

Limitation of Liability

To the maximum extent permitted by law, we accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of this website or any information contained therein. 

You should be aware that your use of this website and its content is at your own risk.

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these Terms & Conditions.

Entire Agreement

These Terms & Conditions, together with the Privacy Policy, VAT Relief terms, Delivery terms and Refunds & Returns terms constitute the entire agreement between you and us and supersede and extinguish all previous agreements, assurances, warranties, representations and undertakings between us, whether written or oral.

Footer1
Footer2
Not Sure Which
Product to Choose?

For impartial advice on home use or portable nebulisers, our team of experienced, professional staff are here to help you.

Get In Touch